Télécharger Servicing Itsm: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them (English Edition) PDF livre En ligne

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4.8 étoiles sur 5 de 326 Commentaires

Télécharger Servicing Itsm: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them (English Edition) PDF livre En ligne - What services does the IT organization really deliver?

Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all herecomplete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook!

Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios.

Many books talk about how to build a service catalogthis book is a service catalog!

We really struggled to identify and pull our IT services together until we saw this materialit saved us months!

With this material, we can finally tell the business what IT actually delivers to them!

A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!

One can put together an entire IT service management operation just from the service descriptions in this book!

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Détails Servicing Itsm: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them (English Edition)

Le Titre Du Livre	Servicing Itsm: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them (English Edition)
Auteur	Randy A. Steinberg
Catégories	Livres anglais et étrangers
Évaluation du client	4.8 étoiles sur 5 de 326 Commentaires client
Nom de fichier	servicing-itsm-a-handbook-of-service-descriptions-for-it-service-managers-and-a-means-for-building.pdf
La taille du fichier	24.97 MB

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